Payments on the Dead Format Marketplace follow a simple, secure process to create a safe space where buyers can purchase confidently and sellers benefit from streamlined shipping tools.
Payment process overview
1. Sale made: When a buyer purchases your item, we'll deduct a small platform fee and any applicable taxes (which we collect and remit on your behalf) and hold the payment.
2. Shipping confirmation: You'll then need to ship the item using our built-in shipping tools, where the shipping cost is automatically deducted from your balance, or use your own shipping method, in which case you'll need to manually enter tracking.
3. Order is eligible for payout: An order becomes eligible for payout only when:
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A valid tracking number is added
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The carrier has scanned the package and we see that it's in transit
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The payment has cleared successfully through Stripe (usually within 2 business days)
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Your Stripe account is fully set up with payouts enabled
⚠️ If the label is purchased but never scanned, the order won’t be eligible for payout until tracking updates.
When are payouts sent?
We initiate payouts once per week, on Sundays. At that time, we:
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Check which orders have met all payout eligibility requirements
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Confirm that your funds have cleared and are available in your Stripe account
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Create a payout that consolidates your eligible orders into a single transfer to your bank account
Checking your balance
You can view your current Stripe balances anytime in your Payment Settings page:
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Available Balance: These funds are ready to be paid out or used for shipping labels
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Pending Balance: These are funds from recent orders that haven’t cleared yet (usually takes 2 business days)
❗️Only funds in your Available Balance are included in the Sunday payout process. If your balance is still pending, your payment will wait until the next Sunday run.
Bank transfer timing
After we initiate a payout:
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Funds usually arrive in your bank account within 2–3 business days
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Your first payout may take 7–14 days, depending on your bank and Stripe's onboarding checks
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Your bank’s own processing time can affect the final deposit date
You’ll always be able to view your payout history and status in your dashboard.
What about small balances or refunds?
Sometimes you might see a small amount in your available balance — for example, the funds that are returned after canceling a shipping label or receiving a partial refund.
We have a $10 minimum payout threshold, which helps reduce Stripe fees. Small amounts won’t trigger a payout on their own, they’ll automatically be included in your next eligible payout once your balance exceeds $10.
Payment timeline example
Here’s how a typical payment flow works:
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Monday: You ship an order and the carrier scans the package
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Wednesday: Stripe clears the funds and they move to your available balance
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Sunday: Our system detects your eligible order and available funds, and creates your payout
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Tuesday–Wednesday: Funds usually arrive in your bank account
If you ship your order after the Sunday payout run or your funds are still pending at that time, your payment will roll into the next week’s payout.
Questions about your payouts?
If you ever have questions like “Where’s my money?” here are a few things to check:
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Has your order tracking updated to show it's in transit?
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Is your Stripe account fully set up and ready to receive payouts?
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Are your funds still pending (Stripe holds new payments for ~2 business days)?
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Have you reached the $10 payout minimum?
Still unsure? Reach out to our support team and we’ll be happy to help.